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Contact us
Below we have the answers to some
frequently asked
questions you may have.
If you have any comments, suggestions, or
queries, we would love to hear from you, so please contact us by way of any
of the following methods:
Postal Address:
Pixelhobby Australia
c/- Artecy Cross Stitch
PO Box 3474
Tuggerah
NSW 2259
Australia
Email Addresses:
This is the best way to contact me as with looking after two young
boys as well as running the websites and designing patterns etc it is hard
for me to get to the phone at times. I try to answer every email within 2
days. One of my pet peeves is companies who do not reply to your emails. If
you have not received a reply from me within 2 days please email your query
again, occasionally spam blockers stop the receipt of legitimate emails.
Facsimile / Phone:
For Australian customers, call:
(02) 4352 2248
For overseas customers, call:
61 2 4352 2248 (There is a number you will need to dial out of your
particular country first, please consult your phone book or directory
assistance for this number)
(Please note: This is a phone/fax machine, and is available to take faxes
and phone calls. When calling outside of business hours or if I am unable to
get to the phone, an answering machine will take your messages. Please leave
a message and I will return it asap. )
Frequently Asked
Questions
How often are new kits added?
We will add new kits to the website regularly,
around every two weeks, the newest kits will be put into the
New Pixelhobby Kits
section. If you would like to receive a newsletter by email whenever we add
new kits, please join our
newsletter. Alot of the kits will be converted from cross stitch
patterns from our other website
Artecy Cross Stitch. If you see a pattern
on the Artecy website you would like converted to a Pixelhobby kit or if you
want a different size kit for a design we have, let us know and we will do
our best to get it for you.
Do you offer just patterns instead of kits?
- At this stage we only offer kits, we may introduce printed and posted
patterns at a later stage if there is demand for it.
What do I do with the leftover pixels from
kits? - You will have leftover pixels in the kits, you can use them with
the keyrings or for your own designs and just order extra baseplates and
pixels as needed.
Do you sell these kits anywhere else? We
have just opened up in November 2009 we will be selling these designs
through other distributors and once this is set up we will list them here.
How much roughly does it cost? - It costs
around $10 - $12 per baseplate with pixels before postage.
How long does it take to complete? - If
you work non stop you could complete 1 Baseplate in around 6 - 7 hours. Be
sure to take regular breaks though. It can be very addictive.
Do you offer custom designs from my photos?
- I would love to offer this service but I am just so limited with time at
this stage so I cannot. I may offer this service down the track if time
permits.
Can I create designs for myself from any
image on the internet? - You have to be very careful with copyright so
check the photographers or websites terms of use first. If they say you can
use the image for personal use you should be fine, but do not pass the
pattern or completed item to anyone else for profit or not.
What sizes do the kits come in? The kits
vary in sizes and some kits we have in various sizes. Please note the
smaller the design the less detail it will have and some large detailed
images will be impossible to shrink down to 1 or 2 Baseplate designs. Below
is a guide on the sizes, 1 Baseplate is 4" x 5" so multiple baseplates are
made up of increments of this size. I have stopped at 35 Baseplates but you
can keep going higher. The highlighted numbers below are the most popular
sizes.
| Number
of Baseplates |
Size in Inches |
Size in cm |
| 1 |
4" x 5"
5" x 4" |
10.16 x
12.70
12.70 x 10.16 |
| 2 |
5" x 8"
8" x 5"
10" x 4"
4" x 10" |
12.70 x 20.32
20.32 x 12.70
25.40 x 10.16
10.16 x 25.40 |
| 3 |
4" x 15"
15" x 4"
12" x 5"
5" x 12" |
10.16 x 38.10
38.10 x 10.16
30.48 x 12.70
12.70 x 30.48 |
| 4 |
10" x 8"
8" x 10" |
25.40 x 20.32
20.32 x 25.40 |
| 6 |
8" x 15"
15" x 8"
12" x 10"
10" x 12" |
20.32 x 38.10
38.10 x 20.32
30.48 x 25.40
25.40 x 30.48 |
| 8 |
16" x 10"
10" x 16" |
40.64 x 25.40
25.40 x 40.64 |
| 9 |
15" x 12"
12" x 15" |
38.10 x 30.48
30.48 x 38.10 |
| 10 |
20" x 10"
10" x 20" |
50.80 x 25.40
25.40 x 50.80 |
| 12 |
20" x 12"
12" x 20"
16" x 15"
15" x 16" |
50.80 x 30.48
30.48 x 50.80
40.64 x 38.10
38.10 x 40.64 |
| 15 |
20" x 15"
15" x 20" |
50.80 x 38.10
38.10 x 50.80 |
| 16 |
20" x 16"
16" x 20" |
50.80 x 40.64
40.64 x 50.80 |
| 18 |
24" x 15"
15" x 24" |
60.96 x 38.10
38.10 x 60.96 |
| 20 |
16" x 25"
25" x 16" |
40.64 x 63.50
63.50 x 40.64 |
| 24 |
24" x 20"
20" x 24" |
60.96 x 50.80
50.80 x 60.96 |
| 25 |
25" x 20"
20" x 25" |
63.50 x 50.80
50.80 x 63.50 |
| 28 |
28" x 20"
20" x 28" |
71.12 x 50.80
50.80 x 71.12 |
| 30 |
20" x 30"
30" x 20" |
50.80 x 76.20
76.20 x 50.80 |
| 32 |
20" x 32"
32" x 20" |
50.80 x 81.28
81.28 x 50.80 |
| 35 |
25" x 28"
28" x 25" |
63.50 x 71.12
71.12 x 63.50 |
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